Last updated 23 February 2017
including with respect to your access and use of the Equiem Spaces site (located at
https://spaces.equiem.com.au), which is owned and operated by Equiem Services Pty Ltd
(ACN 158 834 256) (“Equiem” “we” “us”).
What Is Personal Information?
"Personal information" means information or an opinion about an identified individual or an
individual who is reasonably identifiable (such as a name, address, telephone number, mobile
number or e-mail address, "geolocation data" (as per markup)). Personal information does not include "aggregate" information,
which is data we collect about the use of our site and our services (and which does not
include information or an opinion about an identified individual or an individual who is
use of aggregate information.
What Personal Information Do We Collect?
"geolocation data" (as per markup), and
We may also automatically collect and store geolocation data to enable your 'digital access card' (where available), even when the mobile app is closed or not in use. (as per markup)
We actively collect certain information you voluntarily provide to us, such as when you create an
account and profile, send us an email or post information or other content to our site. This
information may include your name, address, telephone number, mobile number or e-mail address.
We automatically collect certain information when you use our site and our services, such as your
Internet Protocol (IP) address, your operating system, the browser type, the address of a
referring site and your activity on our site. We treat this information as personal information if
we combine it with or link it to any identifying information. Otherwise, this information is
de-identified and used in the aggregate only. We may also automatically collect
certain information through the use of "cookies" or web beacons.
Except as described in this policy, we do not generally require you to disclose any sensitive
information (e.g. medical information, details of race, religious belief, sexual orientation or
membership of a trade union) to us. If you do provide us with sensitive information for any
reason, you consent to us collecting that information and using and disclosing that information
for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other
How Do We Use the Personal Information We Collect?
site or as otherwise disclosed to you at the time the information is collected or as permitted by
law. For example, we may use personal information we collect:
- to provide our services or information you request, and to process and complete any transactions;
- respond to your emails, submissions, questions, comments, requests, and complaints and provide customer service;
- to monitor and analyse site usage and trends, and to personalise and improve our site and our users’ experiences on our site, such as providing, content, or features that match their profiles or interests, and to increase our site' functionality and user friendliness;
- to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from https://spaces.equiem.com.au if your computer supports such capabilities
to send you confirmations, updates, security alerts, and support and administrative messages and
otherwise facilitate your use of, and our administration and operation of, our site;
- for any other purpose for which the information was collected (and related purposes which would be reasonably expected by you);
- for other purposes to which you have consented; and
- as otherwise authorised or required by law.
Direct marketing involves communicating directly with you for the purpose of promoting our
services or the goods or services of third party organisations. We may also communicate with
you for the purpose of providing you with special offers. Direct marketing can be delivered
by a range of methods including mail, telephone, email or SMS.
We may use and disclose your personal information for the purpose of direct marketing to you
- you have consented to us doing so; or
- it is otherwise permitted by law.
You can unsubscribe from our direct marketing, or change your contact preferences, by contacting
us (see section our contact section below).
What Personal Information Do We Share With Third Parties?
We will not share the personal information we collect from you through our site or our services
disclosed to you as permitted by law. For example, we share personal information as follows:
- with service providers who are working with us in connection with the operation of our site or our services;
- when you give us your consent to do so, including if we notify you on our site that the information you provide will be shared in a particular manner and you provide such information;
- when we are lawfully authorized or required to do so or where doing so is reasonably necessary or appropriate to comply with the law or legal processes or respond to lawful requests or legal authorities, including responding to lawful subpoenas, warrants or court orders.
- in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personal information may be disclosed or transferred as one of the business assets of us; and
- otherwise as permitted or required by law.
Where we disclose your personal information to third parties we will use reasonable commercial
efforts to ensure that such third parties only use your personal information as reasonably
required for the purpose we disclosed it to them and in a manner consistent with the Privacy
Principles under the Privacy Act.
We are not otherwise responsible for the actions of service providers or other third parties, nor
are we responsible for any additional information you provide directly to any third parties.
De-identified visitor information may be provided to other parties for marketing, advertising, or
Does personal information leave Australia?
We may disclose personal information outside of Australia to our related bodies corporate, service
providers and other third parties including those located in the United States.
Except in some cases where we may rely on an exception under the Privacy Act, we will take
reasonable steps to ensure that such overseas recipients do not breach the Privacy Principles in
the Privacy Act in relation to such information.
Links to Other Sites
How do we store and secure personal information?
We store personal information on computer databases and/or in hard copy and will take reasonable commercial physical and electronic security measures to protect your personal information in an effort to prevent loss, misuse and unauthorised access, disclosure, alteration and destruction.
Please be aware, however, that despite our efforts, no security measures are perfect or
impenetrable and no method of data transmission can be guaranteed against any interception or
other type of misuse. Except to the extent that liability cannot be excluded due to the operation
of statute, we exclude all liability (including in negligence) for the consequences of
unauthorised access to, disclose of, misuse or loss or corruption of you personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via
Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers
database only to be accessible by those authorized with special access rights to such systems, and
are required to keep the information confidential.
We destroy personal information in a secure manner when we no longer need it and after a
transaction, your private information (credit cards, personal information, financials, etc.) will
not be stored on our servers.
What Choices Do You Have Regarding the Use of Your Information?
You may "opt out" of receiving marketing or promotional emails from us by following the
instructions in those emails or by emailing us at email@example.com. If you opt out, we may
still send you non-promotional emails, such as emails about your accounts or our ongoing business
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and
limitations of liability governing the use of our website at https://spaces.equiem.com.au.
How can you access and correct personal information we hold about you?
You may seek access to personal information which we hold about you by contacting us as described below. We will provide access to that information in accordance with the Privacy Act, subject to certain exemptions which may apply. We may require that the person requesting access provide suitable identification and where permitted by law we may charge an administration fee for granting access to your personal information.
If you become aware that any personal information we hold about you is incorrect or if you wish to update your information, please contact us at firstname.lastname@example.org.
Queries, comments and complaints about our handling of personal information
If you have any questions, comments or complaints about our collection, use or disclosure of
personal information, or if you believe that we have not complied with this policy or the Privacy
Act, please contact us at email@example.com.
We will take any privacy complaint seriously and any complaint will be assessed with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.
How can you contact us?